1. What does it mean to be part of “The First 50”?
Being part of “The First 50” means you’re among the initial group of customers to pre-order our new products, the Pathfinder and Trailblazer. This exclusive group receives benefits such as priority shipping, a limited edition carrier, recognition in our Wall of Fame, VIP access to our events and so much more.
2. When will my Pathfinder or Trailblazer ship?
“The First 50” are prioritized. While exact shipping dates may vary, we aim to dispatch these orders ahead of general release. You’ll receive an email with tracking information once your order has shipped.
3. How do I place an order?
To order, visit our Order Page, select your desired product (Pathfinder or Trailblazer), and complete the checkout process. Ensure your contact and shipping information is accurate to avoid any delays. You can also call or email us to place your order over the phone.
4. What payment methods are accepted for pre-orders?
We accept major credit cards, PayPal, and other secure payment options. All transactions are processed through our secure payment gateway to ensure your information remains protected.
5. Can I cancel or modify my order?
Yes, you can cancel or modify your order within 48 hours of placing it. After this period, changes may not be possible due to processing schedules. To request a change, please contact our customer support promptly.
6. Will I receive a confirmation after placing my order?
Absolutely. Once your order is successfully placed, you’ll receive a confirmation email detailing your order summary and estimated shipping time frame. If you don’t receive this email, check your spam folder or contact our support team.
7. What is the Limited Edition?
The Limited Edition is an exclusive carrier signifying your status as one of “The First 50” supporters of our new product line.
8. How will I be recognized in the Wall of Fame?
As part of “The First 50,” your name will be featured on our website’s “First 50 Wall of Fame” page, honoring your early support and commitment to our brand.
9. Is there a warranty on Walkabout Carrier products?
Yes, all our products come with a standard warranty covering manufacturing defects. For detailed information, please refer to our warranty policy on the website.
10. Who can I contact for further questions about my order?
If you have additional questions or need assistance, please reach out to our customer support team via the Contact Page. We’re here to help!
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